How Can We Help?
Find answers to common questions, troubleshooting tips, and ways to get in touch.
Frequently Asked Questions
Answers to the questions people ask most about Forta.
Getting Started
How do I get started with Forta?
Is Forta free?
Does Forta work with all workout types?
Does Forta work with Strava, Garmin or other fitness apps?
Why can't I see my workouts in Forta?
Which languages does Forta support?
Cards & Animations
Can I turn my Apple Watch workout summary into an image?
What's the difference between cards and animations?
How many card styles and animations are available?
Can I customize the colors and themes?
Sharing
How do I share my Apple Watch workout to Instagram Stories?
Can I share to other apps besides Instagram?
What video format are animations exported in?
Apple Watch
Do I need an Apple Watch to use Forta?
How does the Apple Watch app work?
Why isn't the Watch app showing on my Apple Watch?
AI Captions
How do AI captions work?
Why don't I see the AI caption feature?
Can I edit the AI-generated captions?
Privacy & Data
Is my health data safe with Forta?
Does Forta require an account?
How can I revoke Health data access?
Troubleshooting
Quick fixes for common issues you might encounter.
App crashes when opening
Try force-closing Forta and reopening. If the issue persists, try restarting your iPhone or reinstalling the app.
Animations are slow or laggy
Close other apps to free up memory. Animations are optimized for all supported iPhones, but performance may vary with system load.
Instagram share doesn't work
Make sure Instagram is installed and updated. Try sharing via the share sheet instead of the direct Instagram button.
Activity rings not showing
Ensure Forta has permission to read Activity data in Settings → Health. Activity rings require workout data from Apple Watch.
Still Need Help?
We're here to help. Reach out and we'll get back to you as soon as possible.
We typically respond within 24-48 hours. For faster resolution, please include your iPhone model, iOS version, and a description of the issue.